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How to do Business Online Securely

Time09:00:00 Phone
DateThursday, January 22, 2009
Venue Dublin City Centre

The IIA and AIB Merchant Services present a half day seminar designed to inform businesses operating online on how to do business securely, how to process payments safely and how to avoid any exposure to fraud.

The seminar will look at the steps businesses can take to sell and operate successfully and securely online. A number of experts will advise on how to integrate ePayments into your operation, why it makes sense to do show and crucially how to ensure that you are protected against fraud.

9.00 - Registrations and Coffee

9.15 - Introduction - Michael Gulliver, Regional Credit & Risk Director, AIB Merchant Services

- Trends and current issues facing eCommerce operations - Una Dillon, Head of Card Services & Communications, IPSO

10.00 - Operating guidelines to protect businesses and their customers - Shelley Palmer, Customer Security & Risk, MasterCard

- Fraud trends, case studies and fraud prevention methods - Chris Owen, AIB Merchant Services

11.00 - BREAK

11.30 - How to integrate ePayments into your operations and manage fraud - Conor Cronin, Business Analyst, Realex Payments

- Cardholder Details: Safe storage, data protection and compliance questions - Brooks Wallace, Sales Director, TrustWave

12.30 - Q&A Session followed by Closing Remarks by the IIA


Who Should Attend?

This seminar will be particularly beneficial to online businesses or businesses accepting payments online or over the telephone. It will also educate businesses not operating in an online environment about how to integrate ePayments into their business model and on accepting card payments and the storing of cardholder information.

About the Speakers

Ms Una Dillon (Head of Card Services & Communications)

Úna Dillon is Head of Card Services and Communications for the Irish Payment Services Organisation (IPSO), the umbrella body for payment services for financial institutions in Ireland.

The company provides strategic and technical support to the payments industry in Ireland, a forum for consultation among participants, and represents the payments industry at national and international levels.

In addition to her role as Manager of the Laser Card Scheme, Úna developed IPSO Card Services, established to focus on card issues and on fraud prevention initiatives as well as monitoring Irish and European legal and regulatory matters. Úna plays a key role in leading all of the security and anti-fraud activities relating to the cards industry in Ireland, including management of the IPSO Card Fraud Forum and ATM Fraud Group.

Úna was a member of the project management team that ran the Chip & PIN Ireland project.

She is currently part of the Irish task force charged with the migration of the Irish payments industry to a Single Euro Payments Area (SEPA).

Úna currently serves in various capacities, including representing Ireland on the European Payments Council Cards Working Group, the European Commission Fraud Prevention Expert Group and the European Payments Council Fraud Prevention Task Force.

She is also an active member of the International Association of Financial Crimes Investigators (IAFCI).

In her communications role, Úna regularly speaks in the media on topics relating to payments and specifically on card fraud and is the payments industry public relations contact for all of the banks in Ireland in addition to broadcast and print media.

Ms Shelley Palmer (Customer Security & Risk)

Shelley Palmer joined MasterCard in 2005 after having managed the fraud and operations department within Switch (the domestic debit brand in the UK before it migrated to Maestro) for the previous 8 years. Prior to this, Shelley worked as a fraud analyst in the Birmingham area for both Document Evidence Ltd and the West Midlands Police Fraud Squad.

Shelley as part of MasterCards Payment System Integrity Group, currently works within a small team which creates innovative solutions, sets the strategic direction for fraud prevention within the Scheme and provides support, consultancy and training to MasterCard customers, Law Enforcement and Retailers in 10 countries across Europe. Shelley also represents MasterCard on various UK and International Committees.

Mr Chris Owen
AIB Merchant Services

Chris Owen has worked for AIB since 1970, and he has spent the past 28 years working on the card side of the operation where he has held a variety of positions. Chris moved into card scheme compliance in 1998 where he worked on numerous compliance projects including the euro conversion project. In 2003, Chris moved into the area of merchant risk monitoring, more specifically, fraud prevention. In this role, Chris advises Merchants on such areas as - how to secure their cardholder data and reduce their exposure to fraud. Chris has also worked with Visa International providing training to overseas banks and as chief examiner of the Institute of Financial Services's Certificate in Bank Card Management. Find out more at

Mr. Cathal Cronin (Business Analyst)
Realex Payments

Cathal joined Realex Payments in 2002, and as the company has experienced rapid growth, Cathal has gained invaluable experiences across a number of functions within the Company. In his current role as Business Analyst in the Business Development department in Realex Payments, Cathal is responsible for investigating new services. He has a degree in Computer Applications from DCU and is a frequent industry speaker on fraud prevention and management.

Mr. Brooks Wallace (Sales Director)

Brooks Wallace is Sales Director of Trustwave Limited covering Europe, Middle East and Africa (EMEA). He manages the strategic development of the business model and has managed the growth of both customer and company revenues in the EMEA territory since joining the company in 2005. His career spans over ten years in Sales Management, in the US and Europe.

Prior to Trustwave, he was Managing Director of London based internet service provider, IntelliSpace (UK) Ltd. In this role, Mr. Wallace managed the day-to-day operations of the company, responsible for over $7million in annualized revenues. Immediately prior to IntelliSpace, Mr. Wallace was a Corporate Manager at Netscalibur, providing customer-focused solutions in hosting, connectivity and security for all levels of business.

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