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Software Support Engineer

Job Title
Software Support Engineer
GN ID 675
Dublin, Ireland
€65,000 + Package


Software Support Engineer


Software Support Engineer



Award winning security software client based in Dublin requires a skilled & experienced Software Support Engineer for a unique & interesting role.


The cyber security products are used by Fortune 500 clients in multiple industries globally. This operation fosters & encourages innovation & ideas, has a hi-tech engineering culture and a warm, friendly, nice team.


Career Opportunity

As a Senior Software Support Engineer, this represents an amazing career opportunity for you! 


You will step into a mission critical role, where you will build trusting relationships with the customer base which consists of client software engineers & development teams. 

You will create a major impact by helping shape, influence and develop the customer support function & support lifecycle.


You have a serious opportunity to step up to Lead Support Engineer as you progress in this role.


You’ll work with a group of highly skilled, highly aptitude colleagues & engineers, and you’ll learn & gain valuable insight into cyber security.


You will work in a company with a very nice & friendly team & environment, where your ideas & innovations are welcome, and you’ll get direct recognition for your work & contributions.

Needless to say, you will be working with cutting edge technologies. 


In the Senior Support Engineer role you will:


Give support on all products.

Take care of both Pre and Post Production support.

Understand how to troubleshoot customer issues.

Communication with software engineers & cybersecurity within clients.

Work on refining, innovating, developing & improving the support function.

Provide first class service to customers & build deep relationships.


Create support KPIs, metric and tracking systems.



Key Skills & Experience


Proven experience within Application or Software support.

Understanding of Java and/or scripting languages such as Bash or Python (You do not have to be a Java coder, but you should understand how Java sits within the bigger picture).

Know tools such as Jira or Confluence or similar.

Know how to use Zendesk or Hubspot or similar tools.

Experience with developing, improving & scaling support.

Understanding of how technology works at a level to allow productive conversations with engineers.

Strong documentation ability.

Handy with Excel or similar software.



Additional Job Information

Excellent salary up to €65,000 , bonus, health insurance, pension, share options, etc. 

The client operates a hybrid remote working setup, typically 3 days work from home and 2 days work in office.


Visa or Relocation

No Visa No Relocation available. You must be legal with a proper Visa or EU passport to work in Ireland.


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