Abacus Helps Lucena 2 Go Digital

Abacus Systems  Helps Child Mental Health Staff To Improve Dictation Using Workflow Across A WAN

The Lucena Clinic, the child and adolescent mental health service which is run for the HSE  in Dublin by Saint John of God Community Services, has implemented a WAN-based WinScribe Digital Dictation system  from Abacus Systems  which has enabled the clinic to introduce  a workflow management system that helps it cover staff absences.

Abacus Systems won the tender to replace analogue dictation machines on a pilot basis in December 2009 and the new digital system was rolled out to clinics across six locations within the organisation, taking advantage of WAN links in January.

Now  that around 50 authors and 12 typists are using the new digital dictation system,  Lucena Clinic has  introduced a workflow management system and staff are experienceing much better sound quality along with other benefits.

"We have had excellent feed back from our users, who are delighted with the improved audio quality and the transparency of the solution," explains Paul Martin, the  administrative manager who is responsible for the clinic's Finance and HR .

"We can now manage our dictation requirements in a way that was not possible before, switching work from one location to another to allow us to cover absences. Our users are very happy with the solution which has exceeded our expectations."

"We have been very happy with the support of Abacus Systems. In particular we were impressed with the speed and efficiency that they responded to our needs," adds Martin.

WinScribe is a world leading provider of digital dictation software supporting business requirements for digital dictation, digital transcription, voice recognition, and workflow management.

WinScribe is the largest supplier of digital dictation technology in the world with installations in 25 countries and with 350,000  users, it is the largest in terms of numbers

Abacus Systems is WinScribe's leading partner in Ireland, and has installed systems for numerous legal, healthcare and professional organisations here.

With leading technical expertise and practical management skills, Abacus is a partner of choice for technology solutions, and aims to exceed clients' expectations in addressing their IT challenges.

Saint John of God has over 3000 employees in Ireland, who  mainly work in the intellectual disability area. Lucena Clinic provides child and adolescent mental health outpatient services for South Dublin and Wicklow on behalf of the HSE. The clinic has 150 staff working in six locations. The service was started in 1955 and was the first mental health service for children in Ireland.

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