Dublin to Host SAP Mission Control

SAP Choose CityWest as New Location of Mission Control Centre to Support  SAP Implementations Around the World

German business technology firm, SAP AG, has selected Dublin as the location for its latest regional mission control centre, a dedicated support service to remotely support SAP implementations around the world.

The new centre, located in SAP's Citywest Dublin offices, was officially launched today by Gerhard Oswald, Executive Board Member of SAP AG, and joining Brazil, China, Germany, Mexico and the United States, becomes the sixth mission control centre at SAP.

According to the company, the mission control centre will be staffed permanently by support team members providing expert support to customers during implementation projects and upgrade cycles, along with proactive measures to optimise ongoing business operations.

In addition, the centre will also help businesses drive growth and increase customer satisfaction by quickly and easily deploying innovations such as the SAP HANA platform and cloud and mobile solutions from SAP.

Speaking at the launch, Oswald said: "I am very pleased to mark the opening of the mission control centre in Dublin. The centre is a game-changing approach to support and it helps our customers to transition to new SAP innovations including SAP HANA, mobile, cloud and analytics. Over the past 16 years, Ireland has made a significant contribution in our delivery of world-class support to our customers. Now, with this uniquely placed control centre, Dublin has a very important role to play in our control centre structure supporting customers in both North America and EMEA, and further demonstrates our commitment to our operations in Ireland."

SAP's operations in Ireland began on April 1, 1997, with the opening of its first office in Dublin. Sixteen years on, SAP now has four office locations in Ireland, employing approximately 1,400 people, which are spread across sites in Dublin and Galway. The new Dublin-based mission control center is uniquely positioned to support the regions of North America, Latin America, and EMEA with the focus on providing technical expertise, guidance and exception handling to SAP customers. To-date,

The Dublin-based organisation focuses mainly on the development, exploitation and management of Business Objects Intellectual Property. Dublin is also a global center for the provision of services and support for SAP's large customer base in EMEA and the United States. It also provides internal IT support and hosts a quality engineering group focused on testing application and technology releases.

Liam Ryan, Managing Director at SAP Ireland, reinforced: "This is another great win and vote of confidence in the ability of our Irish operation to play such a significant role in SAP's global operations. It has been fantastic to witness firsthand the progression and growth of the support model we have established in Ireland and the depth of experience and expertise that we now have in place across our operations in Ireland."

The opening of this regional mission control centre builds on SAP's growth plans announced last year in which the company stated that it would invest €110 million in the creation of 250 new jobs at its Dublin and Galway facilities, as the company gears up for its next wave of technology innovation.

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