Genesys Announce 100 Software Jobs

Cloud Customer Experience and Contact Centre Solutions Software Company to Relocate to Galway's Bonham Quay

Genesys, a leader in cloud customer experience and contact centre solutions, has said it is creating 100 new software roles at its Research and Development Centre Galway. Ireland, which it says is a key driver for digital and artificial intelligence (AI)technology innovation for the company as it works to transform the way brands and people connect in a digital-first world.

Genesys first established its presence in Galway in 2018 when it acquired local AI start-up Altocloud. At that time, it pledged to create 200 jobs in the region by the second half of 2021 and is now adding 100 additional roles spanning software development, cloud computing, DevOps, AI and user experience. 

Joe Smyth, senior vice-president of research and development and site lead for Galway said; “We’re expanding our software R&D workforce in Ireland to support our continued business growth. Ireland has a rich and diverse pool of tech talent that has been a significant contributor to our ability to deliver market differentiating customer experience innovation."

Barry O’Sullivan, EVP and GM of Digital and AI, Genesys, added; “Galway has played an integral role for us in developing innovations in the fields of cloud, digital, and AI. As companies need to keep pace with consumers’ evolving preferences for digital engagement across the overall customer experience, we are focusing on hiring world-class talent in Ireland to help deliver technologies that make it possible with our vision of Experience as a Service.”

The company is relocating to new offices on Bonham Quay in the fourth quarter of 2021. At nearly 40,000 square feet it will be the Company's largest R&D site in Europe, and will provide Genesys employees with a responsible, healthy, equitable and enjoyable place to work. The new site has been designed to achieve the Gold standard in Leadership and Energy and Environmental Design (LEED). The new facility will serve as a hub for innovation workshops, training and meeting space.

Tánaiste & Minister for Enterprise Trade & Employment Leo Varadkar said; “I’m very pleased to see Genesys expanding its workforce in Galway. The company is now well-established here and the announcement of 100 additional roles underscores the company’s commitment to Ireland and the West. I understand that in addition to the Galway-based jobs, the company is also offering remote work options which opens up opportunities for people right across the country. I wish Genesys the very best as it continues to expand here.”

IDA Ireland Executive Director Mary Buckley said: “Today’s announcement by Genesys demonstrates the company’s confidence in the quality and availability of a highly talented and skilled workforce here in Ireland. A significant number of these roles are open location across Ireland, and as a result, Genesys has full access to the rich pool of tech talent that Ireland has to offer. This investment is a further endorsement of IDA Ireland’s commitment to winning high skill roles to Regional locations. I wish Genesys continued success.”

As well as expanding its presence in the region, the company is also investing in the community and fostering local talent.

To kickstart career prospects for young adults in the West of Ireland, the company employs interns and graduates from across the region, including NUI Galway, Galway-Mayo Institute of Technology and the University of Limerick.

Genesys has also become the principal sponsorship partner to Connacht Rugby Club. The sponsorship strengthens the organisation’s connection to Galway.   

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